![]() I was ready to leave a scathing review on the app crashing on my shinny new iPhone! However customer service put me at ease by explaining their team has submitted a fix for the “deployment issue” and the workaround of using Lincoln play app has worked for me. I am also tired of expecting CS to help.Still broke, workaround shows a great system I am tiring of the hunt for answers, for as I find a resolution through trial and error, another arises. I will hate to see that, but as my own access dwindles, so too does my hope. I fear that soon, the chaos will overtake the PlayOn staff, and the entire enterprise will fold like a house of cards. It says a lot about PlayOn's CS when the best advice can be found from fellow users, but as Robert Moody's question demonstrates, what works for him clearly does not work for us all. However, my frustration comes with the simple fact that PlayOn's customer service doesn't seem to care if their customers are having trouble. Throw in the updates from a myriad of security systems and Windows/Microsoft, it is little wonder that PlayOn can't keep up. But, as they are making their own adjustments, so too are Amazon, Netflix, Hulu, etc. I expect Uverse to be dropped in the near future, forcing DTV onto current Uverse customers. I suspect that my current problem is mostly from ATT, if only because they are expanding and redirecting their goals, but not totally. The documentation has changed very little over these last few years, and it has never been very helpful. I felt then, as now, that there was simply not enough effort being made to help their customers (us) to resolve issues. I did contribute to their funding and learned to be patient when problems arose. I was all for their ambitions, but as a retired programmer myself, I worried that they were trying to move too fast. I had a sense then that they were getting ahead of themselves, as existing issues were not being addressed while new development continued into PlayOn Cloud. PlayOn started out as a great idea and progressed through the first few years. ![]() I am stuck with ATT Uverse, which in itself is a bit hit and miss and as ATT grows and evolves, as Amazon, Hulu, Netflix, and so many others are constantly adjusting to enhance their own products, I suspect that there are just too many moving targets for PlayOn's staff to keep up with. I think the problem is that the PlayOn programmers are trying to manage too many variables and simply can't keep up. I downloaded the latest version and even updated Chrome, Flash player and anything else I could think of. Am I watching my favorite app in its death throes? I hope not. Nothing on my end have changed, with the possible exception of some Windows updates being slipped in automatically. At this point, I cannot even download the videos I've recorded from the cloud. I am forced to wonder what is happening with PlayOn. ![]() I find nothing helpful online, and trying to get help through customer support is more frustration. But, now, I'm finding even the cloud is becoming a problem. So, keeping my foot in the door with the cloud app is my safeguard against problems on the desktop. After a few weeks or months, I find that I can once again download from Amazon on my desktop. I spend hours trying all the recommended exercises, then I give up and fall back to the Cloud downloads. As the numbers of channels has dwindled, the logins to some of the most often used channels (Amazon, HBO Go, et al) fail more and more often. ![]() Just keeping the desktop functional is a challenge. But, over the last few years, PlayOn has become less and less satisfying. When they came out with the Cloud app, I was on board and regularly bought credits to the point that I still have over 400 anytime credits. I have a lifetime membership and have enjoyed PlayOn for most of that time. I was one of those people who actually contributed cash towards development. I discovered PlayOn not long after they began. ![]()
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